Privacy Policy — 89i

1. Information We Collect

When you register and use 89i, we may collect several categories of personal information. We collect only what is necessary to deliver our services, verify your identity, process your transactions, and keep your account secure.

Account Registration Information

• Full name and date of birth (to verify you are aged 21 or above, as required by our platform rules)
• Email address and mobile phone number for account authentication and notifications
• Username and password (passwords are stored in encrypted form and are never visible to our staff)
• Residential address (city, district) for identity verification purposes — commonly Dhaka, Chittagong, Sylhet, Rajshahi, and other Bangladesh regions

Financial and Transaction Data

• Payment method details such as bKash or Nagad mobile wallet numbers, Rocket account details, Upay IDs, or bank account references for Dutch-Bangla Bank, City Bank, or BRAC Bank
• Deposit and withdrawal transaction history, amounts in BDT, and timestamps
• Betting history, game participation records, and bonus usage logs

2. How We Use Your Information

The personal data collected by 89i is used for the following lawful and legitimate purposes. We do not use your information in any manner not described in this policy without first obtaining your explicit consent.

• To create, manage, and verify your 89i account and confirm that you meet the 21+ age requirement
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts securely and efficiently
• To personalise your gaming experience, including recommending relevant cricket betting markets, slots, and live casino tables
• To communicate with you regarding your account status, promotional offers, and important service updates via email or SMS
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform
• To improve our platform, analyse usage patterns, and develop new features that better serve players across Bangladesh

3. How We Share Your Information

89i does not sell, rent, or trade your personal information to any external party. There are, however, specific limited circumstances under which we may share your data with trusted partners, as described below.

Payment Processors

To facilitate deposits and withdrawals, we share the minimum necessary financial data with payment service providers such as bKash, Nagad, Rocket, and Upay. These providers are bound by their own strict privacy and security standards and are not permitted to use your data for any purpose other than completing your requested transaction.

Legal and Regulatory Obligations

We may disclose your personal information if required to do so by applicable law, regulation, or legitimate legal process — for example, in response to a court order or formal government inquiry. We will only share what is strictly necessary and will seek to notify you unless legally prohibited from doing so.

Service Providers and Technology Partners

We work with trusted technology partners — such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and platform hosting services — who may process data on our behalf under strict data-processing agreements. These partners are contractually obligated to protect your data and use it solely for the services they provide to 89i.

4. Cookies and Tracking Technologies

89i uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and deliver a personalised gaming experience. Cookies are small text files stored on your device. They help us keep you logged in, track your session activity, and identify any technical issues that may affect your account.

We use essential cookies (required for the site to function), functional cookies (to remember settings and language preferences), and analytical cookies (to understand how players use 89i and improve our service). You may adjust your browser settings to block or delete cookies; however, doing so may affect the functionality of certain features. We do not use cookies to deliver targeted advertising from external advertising networks.

5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter in order to satisfy applicable legal, regulatory, audit, and financial record-keeping obligations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

Transaction data, including deposit and withdrawal records, may be retained for up to seven years to comply with anti-money laundering obligations and financial audit requirements. Analytical data that cannot identify you individually may be retained indefinitely in anonymised form to improve our platform.

6. Your Rights and Choices

As a player on 89i, you have meaningful rights over the personal information we hold about you. We are committed to honouring these rights promptly and transparently. You may exercise any of the following rights by contacting our support team:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — ask us to correct any inaccurate or incomplete information in your account
• Right to Erasure — request deletion of your personal data, subject to our legal retention obligations
• Right to Object — object to the processing of your data for direct marketing purposes
• Right to Data Portability — receive your data in a structured, machine-readable format where technically feasible

To submit a data rights request, email our support team at [email protected] with the subject line "Data Rights Request" and your registered email address. We will respond within 30 calendar days of receiving a verifiable request.

7. Security of Your Personal Data

89i implements robust, industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, secure storage for sensitive account data, and regular security audits of our platform.

While we do everything practicable to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your 89i account, avoid accessing your account on unsecured public networks, and log out after each session, particularly when using a shared device. If you suspect any unauthorised activity on your account, contact [email protected] immediately.

8. Third-Party Services and Payment Partners

Our platform integrates with third-party payment services (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) to deliver the full 89i experience. When you interact with these third-party integrations, your data may be governed by those providers' own privacy policies in addition to ours.

89i is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any payment or technology partner before sharing personal information with them directly. All third-party partners engaged by 89i are selected based on their demonstrated commitment to data security and fair-play standards.

9. Age Restriction and Player Eligibility

89i is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered with 89i or submitted personal information through our platform, please contact us at [email protected] immediately. Upon verification, we will delete the relevant account and associated data without delay. Protecting minors is a non-negotiable priority for 89i.

10. Changes to This Privacy Policy

89i reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of 89i after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 89i handles your personal information, our support team is available to assist you. We take all privacy inquiries seriously and aim to respond within two business days.

Please do not send sensitive financial information such as bKash PINs, Nagad passwords, or banking credentials over email. Our team will never ask you to share such details via email or chat.