89i Frequently Asked Questions
Everything you need to know about 89i — from creating your account and depositing via bKash or Nagad, to claiming bonuses, placing cricket bets, and staying safe while you play.
Welcome to the 89i FAQ page — your complete reference for playing on Bangladesh's trusted online gaming platform. Below you will find 25 detailed answers covering account registration, payments via bKash, Nagad and Rocket, game rules, bonus terms, and responsible gaming guidance. If your question is not listed here, our support team is always ready to help.
Deposits via bKash and Nagad typically reflect within minutes.
Multiple local payment options accepted including Rocket and Upay.
Bet on BPL, IPL, T20 World Cup and Bangladesh Tigers matches.
SSL encryption and fair play standards protect every session.
Welcome bonus, free spins, and ongoing promotions for active players.
89i works smoothly on any Android or iOS device — no app download needed.
Account & Registration
How do I create an account on 89i?
Creating an 89i account takes under two minutes. Visit the 89i Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years or older to register. Once submitted, you will receive a verification code via SMS to confirm your number and activate your account.
What documents do I need for KYC verification on 89i?
89i requires a valid government-issued photo ID for KYC verification — your National ID (NID) card is the most commonly accepted document. Alternatively, a valid passport or driving licence is accepted. You may also be asked to submit a recent utility bill or bank statement to confirm your address. Verification is typically completed within 24 hours.
I forgot my 89i password. How do I reset it?
You can reset your 89i password in seconds using the 'Forgot Password' option on the login page. Enter the mobile number linked to your account, and a one-time reset code will be sent via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to that mobile number, contact 89i support directly at [email protected].
Can I have more than one account on 89i?
No — 89i strictly allows only one account per person. Duplicate accounts violate the platform's terms and conditions and may result in the closure of all related accounts along with forfeiture of any associated balances or bonuses. If you have accidentally created a second account, contact support immediately to resolve the situation before it affects your main account.
How do I close or deactivate my 89i account?
To close your 89i account, email [email protected] with your registered mobile number and a clear request for account closure. Before closing, make sure you withdraw any remaining balance, as funds left in a closed account are subject to the platform's dormant account policy. If you are closing your account due to a gambling concern, we strongly encourage exploring the self-exclusion tools described in the Responsible Gaming section first.
Deposits & Withdrawals
How long does a bKash deposit take on 89i?
bKash deposits on 89i are almost instant — funds typically appear in your account balance within 1 to 5 minutes after the transaction is confirmed by bKash. During peak hours or temporary network congestion, it may occasionally take up to 15 minutes. If your deposit has not reflected after 30 minutes, contact 89i support with your bKash transaction ID for a quick resolution.
What is the minimum deposit amount on 89i?
The minimum deposit on 89i is ৳200 BDT when using bKash, Nagad, or Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum is ৳500 BDT. These low entry thresholds make 89i accessible to players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh without requiring a large upfront commitment.
What is the minimum withdrawal amount on 89i?
The minimum withdrawal on 89i is ৳500 BDT. Withdrawals are processed back to the same payment method used for the deposit — so if you deposited via Nagad, your withdrawal will go to your Nagad wallet. Processing time is typically 30 minutes to 4 hours depending on your chosen method. Bank transfers may take up to one business day.
Does 89i charge any fees on deposits or withdrawals?
89i does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees as per their own fee schedules. Always check your mobile banking app for applicable charges before initiating a transfer, so there are no surprises on the receiving end.
Can I use Upay or Dutch-Bangla Bank to deposit on 89i?
Yes — 89i accepts deposits from Upay and Dutch-Bangla Bank in addition to bKash, Nagad, and Rocket. City Bank, BRAC Bank, and Islami Bank are also supported for direct bank transfers. Simply choose your preferred method during the deposit flow and follow the on-screen instructions. All payment channels use encrypted connections to keep your financial data safe.
Games & Gameplay
What cricket matches can I bet on at 89i?
89i covers a broad range of cricket tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, Test series, and ODI fixtures involving the Bangladesh Tigers. You can place pre-match bets as well as live in-play bets on most featured matches, with markets covering match winner, top scorer, over/under totals, and more.
Are the slot games on 89i fair? What is the RTP?
All slot games on 89i use certified RNG (Random Number Generator) engines from reputable providers such as Pragmatic Play, NetEnt, and Microgaming, ensuring every spin result is truly random and independently tested. RTP (Return to Player) rates typically range from 94% to 97% depending on the specific game — you can check the individual game's information panel for its confirmed RTP percentage.
Can I play live casino games on 89i from my phone?
Yes — 89i's live casino is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download any app. Simply open 89i in your phone's browser, log in, and navigate to the live casino section. Live tables powered by Evolution Gaming and Ezugi run in real time with HD video streaming, so the experience on a phone is smooth even on a standard 4G connection.
What is the minimum bet for cricket betting on 89i?
The minimum stake for a cricket bet on 89i is ৳50 BDT, making it easy for players from all over Bangladesh — whether in Dhaka or Rajshahi — to participate even with a modest balance. Maximum stake limits vary by market and match, and are displayed on the bet slip before you confirm your wager. Always review the odds and stake limits before placing a live bet.
Does 89i offer games beyond cricket and slots?
Absolutely — 89i features a diverse game library that includes live casino tables (Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar), crash games like Aviator and Spribe titles, bingo, and number games such as Super Bingo and Crazy 777. New games are added regularly, so there is always something fresh to explore across the platform.
Bonuses & Promotions
What welcome bonus does 89i offer to new players?
89i offers a welcome bonus on your first deposit — the exact percentage and maximum cap are displayed on the promotions page at the time of registration. New players from Bangladesh typically receive a matched deposit bonus up to ৳20,000 BDT on their first qualifying deposit. Always read the full T&C before claiming any bonus to understand the wagering requirements and eligible games.
What are the wagering requirements for 89i bonuses?
Wagering requirements on 89i bonuses specify how many times you must play through the bonus amount before it can be withdrawn as real cash. Standard wagering requirements on 89i range from 15x to 30x the bonus value, depending on the specific promotion. For example, a ৳1,000 bonus with a 20x rollover means you need to place ৳20,000 in total bets before withdrawing the bonus winnings.
Does 89i offer free spins on slot games?
Yes — 89i runs regular free spin promotions on selected slot titles from Pragmatic Play and other featured providers. Free spins are sometimes bundled with the welcome bonus for new players, and returning players can receive free spin rewards through weekly or seasonal promotions. Check the promotions section after logging in to see what free spin offers are currently active on your account.
Can I use my bonus on cricket bets or only on slots?
Bonus eligibility on 89i varies by promotion. Many welcome bonuses and general deposit bonuses are eligible for use on both sports betting (including cricket) and casino games. However, some promotions are slot-specific or sports-specific. The eligible game categories and any minimum odds restrictions are always stated in the individual bonus terms — read these carefully before wagering your bonus balance.
Does 89i offer special bonuses during BPL or Eid season?
Yes — 89i runs seasonal and event-specific promotions tied to major Bangladesh sporting and cultural events. During the Bangladesh Premier League (BPL), you can expect enhanced odds, free bets, and deposit bonuses targeted at cricket fans. Similarly, Eid, Pohela Boishakh, and major ICC tournaments often bring special reload bonuses and prize draws exclusively for 89i players in Bangladesh.
Safety & Responsible Gaming
Is 89i safe and legal to use in Bangladesh?
89i is a safe and reliable platform that uses industry-standard SSL encryption to protect all user data and financial transactions. The platform operates with fair play standards certified by its game providers. As with all online gaming platforms targeting Bangladesh, players should ensure they are familiar with their local regulations and play responsibly. 89i is intended for adults aged 21 and above only.
What is the minimum age to play on 89i?
The minimum age to register and play on 89i is 21 years old. This is strictly enforced during the account registration process and KYC verification. Players who are found to be under 21 will have their accounts closed immediately and any winnings will be voided. We strongly encourage parents and guardians in Bangladesh to use device parental controls to prevent underage access to online gaming platforms.
Does 89i offer self-exclusion tools for players concerned about their gambling?
Yes — 89i takes responsible gaming seriously and provides self-exclusion tools for players who feel their gambling is becoming a problem. You can request a temporary cooling-off period (24 hours, 7 days, or 30 days) or a permanent self-exclusion through the account settings or by emailing [email protected]. During any exclusion period, your account is blocked from deposits, bets, and promotional offers.
Can I set deposit limits on my 89i account?
Yes — 89i allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Setting a deposit limit is a practical responsible gaming tool that helps you stay in control of your spending. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider.
What should I do if I think I have a gambling problem?
If you feel that gambling is negatively affecting your life, finances, or relationships, please act immediately. Contact 89i support at [email protected] to activate self-exclusion. Take a break — use the time-out feature to pause your account for a set period. Speak to someone you trust, and consider reaching out to a mental health professional or counselling service available in Bangladesh. Gambling should always be a form of entertainment, never a financial solution.
Still Have Questions?
Our support team is available around the clock to help players across Bangladesh. Browse our games, explore cricket betting, or head to the 89i Casino for live table action — and if you ever need help, we are just an email away.