Responsible Gaming at 89i

Set a daily, weekly, or monthly cap on how much money you can deposit into your 89i account. Once your chosen limit is reached, deposits are automatically blocked until the next reset period. This tool helps you plan your gaming budget responsibly and prevents impulsive overspending. To adjust or activate a deposit limit, visit your account settings or contact support.

Control how long each gaming session lasts by activating a session time limit. When the limit expires, the system will prompt you with a reminder to take a break. Healthy gaming habits include regular rest intervals — our time-limit feature makes it easy to build this routine into every session, whether you are playing slots or following a BPL cricket match.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion period of 30, 60, or 90 days — or even a permanent exclusion. During a self-exclusion, your account is locked, and you will not receive any promotional emails or bonus offers from 89i. This is one of the most powerful tools available to protect yourself when gaming is no longer fun. Contact our support team to activate self-exclusion immediately.

Not ready for full self-exclusion? A cool-off period of 24 hours, 48 hours, or 7 days gives you a short break from gaming without permanently closing your account. During a cool-off, you cannot log in, place bets, or deposit funds. This breathing space is often enough to reset perspective and come back to gaming with a healthier mindset.

Your account dashboard provides a detailed breakdown of your deposits, withdrawals, bet history, and net win/loss figures over any selected period. Reviewing your activity regularly is a healthy habit — it keeps your spending transparent and helps you spot patterns before they become problems. We recommend checking your spend summary at least once a week.

Log in to your 89i account and navigate to the Account Settings section. Under the Responsible Gaming tab you will find deposit limit options for daily, weekly, and monthly periods. Choose the amount that reflects your personal budget and confirm. Changes that reduce your limit take effect immediately; increases may take up to 24 hours to activate as a safeguard.

Yes. 89i offers both a Cool-Off feature (24 hours, 48 hours, or 7 days) and a longer Self-Exclusion option (30, 60, or 90 days). During either period your account is locked, no bets can be placed, and no deposits can be made. Contact our support team via email at [email protected] to activate either option promptly.

If you are concerned about someone close to you, the most important step is to open a calm, non-judgmental conversation with them. Encourage them to speak with a professional counsellor or contact a support helpline. You can also contact 89i directly at [email protected] to report concerns — we can restrict account access when there is evidence of harmful play. Do not attempt to manage another person's account on their behalf.

Absolutely. Players must be 21 years or older to create and use an account on 89i. During account verification, we require proof-of-age documents such as a national ID card (NID) or passport. Any account confirmed as belonging to a person under 21 is suspended immediately and all associated winnings are voided. This policy is non-negotiable and exists to protect young people from gambling-related harm.

Your 89i account dashboard includes a full activity history showing all deposits, withdrawals, bets placed, and win/loss totals for any selected date range. We recommend reviewing this summary weekly. If you notice your spending is exceeding your comfort level, use the deposit limit or cool-off tools found in the Responsible Gaming section of your account settings, or reach out to support for guidance.